FAQs

When you turn on the rain delay feature, it will automatically resume to your original schedule at the next 12:00 AM, so you don't need to set the schedule again.

The life of the product will be affected by strong direct sunlight and it is recommended to avoid exposure to sunlight when using the product.

1. Check that the filter is installed in the correct position
2. Check that the seal is installed in the correct position
3. Check that the threads are not damaged
4. whether the thread pattern of the water inlet of the device and the tap match

Are advised to use the battery cover tightly and vertically to prevent water leakage.

To restore the device to factory settings, proceed as follows.
Press and hold the configuration key to power up, wait for the red indicator light to flash 3 times and then release the white indicator light to quickly flash again to complete the restoration of the factory settings.

Keep the phone as close as possible to the device when connecting it or setting up programs

Place your phone close to the Bluetooth irrigation timing valve and open the Rainpoint family page to wait.

Open the APP sensor page, click on the soil sensor on the APP and make sure that the controller is already in the state of searching for soil. Then power up the soil sensor, at this point the soil will be reported directly to the controller as soon as it is powered up, if the controller searches for soil data, the connection is successful.

Optimal connection distance between soil sensor and Bluetooth timer is within 60 metres

1. The irrigation duration/period is not set and the scheme will not be switched on.
2. After setting up the plan, you can view and confirm the plan is successfully set up on the plan page before exiting the app.
3. Check the water inlet filter for blockage of impurities.
4. The Bluetooth timer valve is linked to the soil sensor and the irrigation schedule will not be executed if the irrigation ban value (e.g. 20%) is set. If you want the schedule to be executed properly you can readjust the moisture prohibition value or move the soil to another dry location.
5. Go to the schedule page and check if the rainfall delay parameter is set.

Optimal connection distance within 120 metres.

Usually a distance or
location issues, or excessive/insufficient battery power.

1. Check outdoor sensors
   distance and obstruction between the outdoor sensor and the weather station.
2. Check for battery leaks.
3. Use alkaline batteries from a well-known brand.

With water on, open and close the
the timing valve to restore normal use.

1. Check the battery.
2. Distance/obstruction can cause the transmitter/sub
   The connection between the device and the weather station gateway is broken.
3. Adjust the weather station gateway towards
   to provide better reception.
4. Try to restart the device and reconnect.

Please clean the strainer on the water inlet of the timer valve.

1. Check that the battery is fully charged or that the power supply is working properly.
2. Poor network signal or too far from the router.

Please adjust the position and height of the soil placement to reduce signal obstruction.

1. The water outlet line should be fitted with a drip line if possible to avoid excessive water discharge affecting plant growth.
2. Try to locate the watering system at or above the bucket level

Put your hand on the water inlet or pumping mouth of the pump, feel whether there is suction or blowing force, if so, shorten the stroke of the water pipe (i.e. the length of the water pipe connected to a shorter, lower height from the water). If water is still not available, please contact me at service@rainpointus.com directly and we will try our best to solve your problem.

1. The water inlet does not have a filter head, which causes the pump to have a low operating current and the system reports a water shortage.
2. The pump may be faulty and not sufficiently airtight, causing its operating current to be abnormal and the system to determine a lack of water.

1. Do not use the appliance too far away from pots and containers.
2. Do not have too many pots or plants, preferably around 10.
3. Not too high or too low from the container containing the water.

First confirm whether the manual can open the valve, if you can open the valve is the LCD screen damage, if not open it may be other devices damage. (Long press the OK button to turn on the pump manually, the default working time is 20 seconds)

1. Just reset the watering schedule, HOW LONG→HOW OFTEN, taking care not to set the delay parameter.
2. When the page shows that the battery is low, the pump enters a low battery protection state and cannot work, it is recommended to use USB power or replace the alkaline battery with a new one.
3. When the appliance is powered down and then powered up again, the watering schedule will revert to the default values and the watering schedule will need to be reset.
4. Check if there is a shortage of water in the water inlet bucket, the pump stops working when there is a shortage of water.

When connecting it is best not to connect directly to the tap, a section of pipe is needed at the front to buffer the transition.

Power down the battery and power up again.

1. On the total, AVG, and single water display pages, a long press of the button will clear the data.
2. After re-powering, the data will be restored to the default factory values.

Yes, you can leave your message to us on your order platform, or drop us an email at support@rainpointonline.com, or call us directly at 1-833-381-5659.

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To ensure you have access to the full range of Rainpoint products, as well as the best after-sales support, we recommend you purchase directly from www.rainpointonline.com.

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