Refund Policy
Limited Warranty
RainPoint warrants to the original consumer purchaser that the RainPoint product will be free from defects in workmanship and material under normal consumer use during the applicable warranty period identified in the 'Warranty Period' section below, subject to the exclusions set forth below.
This warranty statement sets for RainPoint total and exclusive warranty obligation. We will not assume, nor authorize any person to assume for us, any other liability in connection with the sale of our products.
Warranty Period
The warranty period for RainPoint irrigation timers products is 1 years. In each case, the warranty period is measured starting on the date of purchase by the original consumer purchaser. The sales receipt from the first consumer purchase, or other reasonable documentary proof, is required in order to establish the start date of the warranty period.
Exchange
RainPoint will replace (at RainPoint expense) any RainPoint product that fails to operate during the applicable warranty period due to defect in workmanship or material. A replacement product assumes the remaining warranty of the original product.
Limited to Original Consumer Buyer
The warranty on RainPoint product is limited to the original consumer purchaser and is not transferable to any subsequent owner.
Exclusions
RainPoint warranty does not apply to:
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Misused, abused, modified, damaged by accident, or used for anything other than normal consumer use as authorized inRainPoint's current product literature.
Attempted repair by anyone other than an authorized facility
Any product purchased through an online auction house.
Customer Support :support@rainpointonline.com
To obtain warranty service, contact our customer service team at support@rainpointonline.com.
Refund
Products purchased through rainpointonline.com are eligible for a refund within the first 30 days of the original order placement. We accept returns on a case-by-case basis. Accepted returned products must be new and unused and in their original packaging. We reserve the right to verify the condition of all returned products before determining refund or exchange eligibility. please contact us via phone number 833-381-5659 or email support@rainpointonline.com during our normal business hours. Please contact our Support team to discuss your return.
Late or missing refunds
If you haven't received a refund yet, first check your bank account again. If payment was made by credit card, once we receive the product we will credit your account. Please allow 7-10 business days for a credit to appear on your credit card statement.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you've done all of this and you still have not received your refund, please contact us at support@rainpointonline.com.
Return & Refund Conditions
Please carefully read conditions below. If conditions are not met, RainPoint reserves the right to refuse the exchange or refund. Please note that RainPoint does not permit the return of or offer refunds for the following products:
Product that is custom configured or branded to your specifications.
Product purchased from a 3rd party retail partner.
How to Return an Item
To return an item you can contact us via telephone or email for assistance.