Sorry for the bother. We found out the reason of this issue is that the welding issue. We asked our technical to try another way about welding and it works great. We have applied it to all items. Please contact customer service team to replace for a new one.
The button on the timer got stuck and I cannot set my timer.
My pump will auto transfer water from my barral to my plants even it is not working.
Sorry for the inconvneience. To solve this issue, would you please check for your installation first? Incorrect installation is easily cause siphon issue. You can check below for the wrong and right installation.
It is very important that you need to put the pump a bit higher than your water. It is a simple way to prevent siphon. But do not put it too high please. If you put the pump or plants too high, it is hard for the pump to pump water up.
Water pressure issue
The pump pressure is too low. It can not water all my pot plants.
Sorry for the inconvenience. Normally, this is a watering drip pump. It cannot spray the water out as a timer. It transfer water drop by drop to your pot plants. We do mentioned about that stronger pump pressure is needed for part of our clients. So we are testing for new kits and new chips to make a stronger pressure version. The new item will be launched soon.
There is no water comes out from the pump.
To better analyse your issue, would you please put your hand close to the pump inlet and check if there is any power to try to pump things in? If yes, please check if you put the pump and plants too higher (suggestion heigh is no higher than the water 2.5 meters). Or please try to shorten the hose (suggestin length is shorten than 10 meter in total). Moreover, please install the filter on. Otherwise, the pump might stuck by particles inside.
If the issue cannot be solved, would you please shot a short video to show it and send to firstname.lastname@example.org for further support.
Battery unit issue
My batteries drains out very fast. I need to change them very often. Is it normal?
Kindly note we only suggest to use brand new dry alkaline batteries. We do not suggest to use carbon or rechargeable batteries. Neither suggest to mix using old and new batteries. Would you please exchange batteries to brand new dry alkaline batteries and check for the batteries life span? If the problem cannot be solved even you do it as suggestion, please email to email@example.com for further support.
Program and setting issue
How can I set for the plans for irrigation?
For watering pump plan setting, please do it as following steps.
1. How long duration setting - press OK button and you can check HOW LONG show on the screen, then you can use the to edit the duration you want.
2.How often frequency setting - press OK button again when you finish the how long setting. You can check HOW OFTEN show on the screen, then you can use the to edit the duration you want.
3.And press OK button you can see DELAY on the screen. If you do not have to delay your plan, please just ignore it and press OK again, your plan will runautomatically.
Can I manual run the pump?
To manual run the pump, please press and hold OK button for around 3 seconds, then the pump will be turn on and watering. The manual watering time cannot be edit. The default time is 20 seconds.