Possible Cause:
Long storage time causing valve malfunction
Valve blockage
Possible Solution:
Keep the water faucet closed and turn on the timer dial.
Run manual watering for 5–7 seconds, then stop watering.
Repeat step 2 three to five times.
If the issue persists, seek customer service assistance.
Possible Cause:
Mixed use of new and old batteries
Possible Solution:
Always use new alkaline batteries. Do not mix old and new batteries.
Possible Cause:
Dial turned to "OFF" position
Faucet not turned on
Battery depletion resulting in automatic shutdown
Possible Solution:
Turn the knob to another position (e.g., ON).
After completing all settings, open the water faucet.
Replace with new alkaline batteries.
Possible Cause:
Filter blockage
Insufficient inlet pressure to support watering
Possible Solution:
Check if the filter is clogged. If so, clean or replace the filter.
Ensure the timer is installed correctly and not cross-threaded.
Install a booster pump or other auxiliary equipment to increase water pressure.
If your issue is not resolved, please contact customer support:
Email: service@rainpointonline.com
US Toll Free: +1 833-381-5659 (Mon-Fri: 9:30 AM – 5:30 PM PST)
UK Toll Free: +44 800-808-5337 (Mon-Fri: 9:00 AM – 5:00 PM CET)
DE Toll Free: +49 800-182-0576 (Mon-Fri: 9:00 AM – 5:00 PM CET)